Support Agent
Resolve common questions with smart escalation and reporting.
Capabilities
- Knowledge ingestion
- 24/7 answers
- Escalation to human with transcript
- CSAT & analytics
Setup
- Ingest docs
- Connect channels
- Define escalation
Knowledge baseWebEmailWhatsAppSlackMicrosoft Teams
FAQ
Where does it learn from?
Point it at your docs/KB and it stays in-bounds.
What if it can’t answer?
It escalates to a human and includes the full thread.
Can we measure quality?
Yes—dashboard covers CSAT and deflection with exports.